At MotivHealth, we are real people helping real people. Shout out to Sheila, one of our pharmacy case managers, for changing one member’s negative experience into a positive one!
“The thing I appreciated was she made me feel comfortable and treated me with respect,” Debra W. said of Sheila. “I am never comfortable with this type of thing, and she made it really easy. If I had to rate her between 1 and 10, I would happily give her a 10.”
Before reaching out to Sheila for help, Debra was frustrated because she believed her prescription was not covered by MotivHealth insurance. Our pharmacy team utilizes price transparency to find members’ prescriptions at lower costs. They also help members find assistance programs that might cover all or most of the costs of their medications. Ultimately, Sheila was able to get Debra’s prescription covered.
“It’s such a joy to me to have the opportunity to help members when they are in need,” says Sheila.
Remember, our PHAs are available to assist you 24/7! Just call (844) 234-4472.