Your HSA Debit Card
Your health savings account (HSA) with MotivHealth will include an HSA Debit Card that will allow you to use your HSA for any qualified medical expense.
For more information, please toggle the list items below.
Receiving Your HSA Debit Card
You will receive your HSA Debit card in the mail once your health savings account (HSA) has been established. If you do not receive your card upon establishment, need to replace your card, or if you have any questions regarding your card, please call: (844) 234-4472.
Using Your HSA Debit Card
Before using your HSA Debit Card, you will need to activate it by calling us at 800-737-6051. You can run your HSA Debit Card as a credit transaction.
Lost Card / Deactivation
If you have lost your HSA Debit Card, or if you need to deactivate your current card, please call: (844) 234-4472.
Reviewing Card Transactions
If you want to access your HSA Debit Card history, you can view all transactions in your member portal.
If your HSA Debit Card declines, it may be for one of the following reasons:
- Ineligable merchant or provider
- Card used at an ATM or with cashback selected
- Expense was larger than the current account balance
- Expense larger than the daily spending limit
- Card not activated or expired
- Card was frozen due to fraud or inactivity
To learn more about reasons for a declined card, please call: (844) 234-4472.
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